Excellent leadership to challenge the status quo, facilitate changes and collaborate with cross-functional teams. Strong bias to plan, execute and drive impact with urgency, willing to roll up sleeves.with imperfect data), synthesize insights and make recommendations to a wide group of stakeholders Superior conceptual and analytical problem-solving skills with a strong ability to compile and analyze data (esp.Working knowledge in Agile manifesto, MVP, work breakdown structure (theme - epic - story - task), scrum ceremonies and sprints, design thinking, rapid testing and learn.Strong knowledge of credit card and/or consumer lending products, digital product and service offerings, and industry best practices and trends in omni-channel customer experience metrics and drivers.Fintech experience or digital venture in the Financial Services industry required.10 years of experience in managing digital banking, digital lending and service products as a Product Owner.Bachelor’s Degree in engineering, business (e.g., operations), analytics or related field required, master’s degree/MBA preferred.Promote agile methodology, facilitate changes and spearhead organizational culture shift.Manage Design-Dev-Test-Deploy cycle in collaboration with Digital Product Mgmt, Front-end app dev team, Lending, Ops frontline, Change Mgmt, Operational Control, Compliance.Perform user acceptance testing and implementation validation for business impact.Lead and contribute to self-service workshops, backlog grooming, agile work breakdown, and various sprint ceremonies as needed.Collect, synthesize, and prioritize requirements (Product Backlog) to solve customer pain points, enhance features to delight customers and promote self-service.Research, benchmark, and recommend industry trends and innovative solutions to enhance and optimize self-service features, as well as holistic omni-channel E2E experience.Conduct diagnostic studies and provide Ops and Tech leadership with self-service gap assessment and enhancement recommendations for experience and efficiency gains.Define and measure self-service performance by customer (sub-)journey, e.g., adoption, utilization, satisfaction, feature comparison.Own, manage and monitor web and mobile channel customer self-service strategy, roadmap, use cases development and prioritization, performance and related customer/agent feedback.Serve as Business Product Owner leading overall strategy and execution to optimize experience and operations of web and mobile service channels for credit card end-consumers.At CardWorks, our mission is to provide customized and compliant servicing and asset management to our clients to produce their desired end-customer experience.Īs AVP, Digital Service Innovation, you will join the Ops Strategy, Planning and Analytics team, play a critical leadership role in driving digital transformation and building the best-in-class customer operations for CardWorks and its growing financial services clients. CWS offers management expertise across the credit spectrum and supports both MasterCard and Visa accounts as well as a variety of private label debit, credit, stored value, and customer bankcards.ĬardWorks is a consumer finance lender and servicer, and a people-centric, compliance-focused organization enabled by data and technology. Member FDIC.CardWorks Servicing ("CWS") is one of the largest privately-held provider of outsourcing services for bankcard-related products to banks and non-bank lenders in North America. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.ĭeposit products are offered in the U.S. HSBC Debit Mastercard® cards are issued by HSBC Bank USA, N.A. To learn more, speak with any HSBC representative. HSBC Mastercard® Credit Cards are issued by HSBC Bank USA, N.A., subject to credit approval and require a U.S. HSBC will rebate up to five qualifying ATM third-party surcharge fees incurred per month with a credit to your account within two statement cycles. non-HSBC ATM transactions initiated from HSBC Premier checking, Premier Asset Management, HSBC Premier Savings, HSBC Premier Promotional Savings, and HSBC Premier Relationship Savings. Foreign currency conversion rates may still apply.ĥ Available only on U.S. Foreign currency conversion rates may still apply.Ĥ You may be charged additional fees by the ATM operator or network used including a fee by another HSBC entity operating ATMs outside the U.S. 1 Banking is available in English, Spanish, French and traditional Chinese.Ģ You may be charged additional fees by the ATM operator or network used including a fee by another HSBC entity operating ATMs outside the U.S.
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